Texas Water Development Board Policies

Privacy and Security Policy

The Texas Water Development Board (TWDB) web site is operated for authorized use only and is provided as a public service.  This policy describes TWDB’s privacy and security practices regarding information collected from visitors to the site, including what information is collected and how that information is used.

Regardless of the information being transmitted to TWDB, we will protect all such information consistent with applicable law.  The privacy of our customers and the security of this site are of utmost importance to TWDB.  This policy applies to all pages beginning with:

Note:

This policy does not apply whenever visitors leave the TWDB domains and follow a link to another site, including the sites of other state agencies and local governments.

Notice of Monitored Use

This website is monitored to ensure proper operation, to verify the function of applicable security features and for similar purposes.  Unauthorized attempts to upload information, change information on this site, or otherwise cause damage are strictly prohibited and may be punishable under Texas Penal Code Chapters 33 (Computer Crimes) or 33A (Telecommunications Crimes).

If you visit a TWDB site . . .

  • To read or download information: We may collect and store the number of visitors to the site for statistical purposes.  We may count the number of visitors to the different sections of our site, for example, to help us make them more useful to visitors.  This information is also gathered for anonymous File Transfer Protocol (ftp), remote account login, or for other comparable connections.
  • To send us e-mail: By sending us an e-mail message with a question or comment that contains personally identifying information, or filling out a form that e-mails us this information, we will only use the personally identifiable information to respond to your request and analyze trends.  We may redirect your message to another government agency or person who is in a better position to answer your question.  We will not release your e-mail address to the public unless you consent to such information.
  • To register: Information which may be collected at this site through questionnaires, feedback forms, or other means, enables us to determine a visitor’s interests, with the goal of providing better customer service.
  • To submit a web-based form: When a user provides personal information to TWDB through a survey or purchase form, for example, the TWDB (or a third party engaged by TWDB) collects the information for processing the request.  TWDB may also use this information in aggregate form to get a better general understanding of the type of individuals using online services.  Unless specifically disclosed, the personally identifiable information is not linked by TWDB (or any third party) to any other personal information collected by any state agency, however, any information submitted through a web-based form may be subject to interception.

An individual who submits information in electronic format through this web site is entitled, on request, to receive and review the information that the TWDB collects about the individual, and to have TWDB correct the information.  To make a request, please contact the following person:

Public Information Officer
Telephone: (512) 463-8165
Info Desk: (512) 463-7847
E-mail: publicinfo@twdb.texas.gov

Cookies

A cookie is a small text file that resides on the user’s hard drive, created at the request of the web server to track specific information.  The TWDB website will use cookies to create session information to facilitate your use of the site.  The information contained in these cookies is randomly created information and contain no personally identifiable information, so your anonymity is preserved.  These cookies are not stored or tracked after the session ends.

Release of Information

All information collected or maintained by TWDB is subject to the provisions of the Texas Public Information Act (Chapter 552, Texas Government Code).  The identity of most members of the public who communicate with state agencies through the Internet is confidential under Texas law.  Exceptions to confidentiality may be reviewed at Texas Government code, Section 552.137.

TWDB complies with the State Web Site Link and Privacy Policy.  TWDB encourages organizations that link to this web site to comply with the provisions of the State Web Site Link and Privacy Policy, especially regarding protection of the privacy rights of individuals, and to make reasonable efforts to provide accessible sites.

The Texas Water Development Board (TWDB) complies with the State Web Site Link and Privacy Policy.  TWDB encourages organizations that link to this Web site to comply with the provisions of the State Web Site Link and Privacy Policy, especially regarding protection of the privacy rights of individuals, and to make reasonable efforts to provide accessible sites.

Disclaimer

This web site provides links to other web sites, both public and private, for informational purposes.  TWDB makes no representations, guarantees, or warranties as to the accuracy, completeness, currency, or suitability for any purpose of the information provided via this web site.  TWDB specifically disclaims any and all liability and responsibility for any claims or damage that may arise as a result of TWDB providing the web site or the information it contains, or that may arise in any way with respect to any web sites maintained by third parties and linked to the TWDB site.

TWDB makes no effort to independently verify, and does not exert editorial control over, information on pages outside these domains

TWDB advises site visitors to read the privacy policies of any third-party sites accessed through this site.

TWDB does not endorse any of the products, vendors, consultants, or documentation referenced in this web site. Any mention of vendors, products, or services is for informational purposes only.

Browser Policy

For the best user experience using TWDB websites, it is recommended to use Internet Explorer 8 or higher.  For a free upgrade to the latest Internet Explorer, please visit Microsoft website.

Compatibility View

You may be using Internet Explorer 8 in Compatibility View.  Please follow the instructions below to find out if you're using Internet Explorer 8 or later.

  1. Check Version of Internet Explorer:
    1. From the "Help" menu select the "About Internet Explorer" menu item.
    2. You should see that you have Internet Explorer 8.
  2. If you are using Internet Explorer 8, please do the following:
    1. Turn off "Compatibility View Settings"
      1. From the "Tools" menu select the "Compatibility View Settings".
      2. In the "Compatibility View Settings" dialog window, uncheck the following:
        1. Display intranet sites in Compatibility View
        2. Display all websites in Compatibility View
      3. Close the "Compatibility View Settings" window to save changes
    2. Make sure you're NOT running in "Compatibility View" mode
      1. Select the "Tools" menu on the Menubar
      2. Make sure the "Compatibility View"menu item is NOT checked

The Texas Water Development Board freely grants permission to copy and distribute its materials. The agency would appreciate acknowledgment.

Accessibility Policy

At the Texas Water Development Board (TWDB), we are committed to making our Web site accessible to all users.

To ensure that we comply with state and federal law, we review each new Web page or application for compliance with the Worldwide Web Consortium's Web Content Accessibility Guidelines (WCAG).  We also review previously existing Web pages and applications for accessibility when we make significant modifications to them.

Nonetheless, much of our current content was produced before these guidelines were developed. We are working to ensure that these older Web pages and applications also become accessible.

To Get Information in a Different Format

If you use assistive technology and the format of any material on our Web site interferes with your ability to access information, please e-mail the TWDB Web accessibility coordinator through webmaster@twdb.texas.gov

When you contact us, please be sure to tell us each of these points:

  • the nature of your accessibility problem
  • the format in which you prefer to receive the material
  • the Web address of the requested material
  • how we can contact you

With this information, we will be able to respond in the most helpful way possible.

To Ask Us to Review Specific Content

You may also contact us if you would like to suggest that we review a specific Web page or application for compliance with WCAG.  In that case, be sure to also let us know the nature of the trouble you are having with getting access to the content.

Video

Agency video is not available at this time in a format that can be used by the hearing impaired.

To Learn More

Additional information about accessibility programs in Texas is available from the Governor's Committee on People with Disabilities.

Related Information