Water Loss Audit FAQs

1. I have registered to access the water loss audit worksheet, but now it does not allow me to access, and is sending an error message. What can I do?

You may be having a problem with your user name and/or password. Contact us at 512-463-7955 so we can help you.

2. Help - I forgot my user name and/or password!

Utilizing your email and username you should be able to go in as a registered user and request a new password. Contact us at 512-463-7955 so we can help you.

3. How come the data that I have entered into the water loss audit worksheet is no longer there?

Well as we all know sometimes the electronic fairies come in and gather all the numbers up. Call us, 512-463-7955, we will see that we can do. It is important as you are filling out the report form that you frequently save your data.

4. How do I save my completed worksheet to my computer?

After you complete your worksheet hit the save button on the top of that page, and then the submit button., Then click on the water report tab, once at the report page, select a format under the Select Format Box (we recommend as a PDF file) and then click on export. You can then save the file to your computer.

5. My worksheet is showing negative numbers, what does that mean?

Negative numbers show that you sold and lost more water than you produced (not likely)! You may need to adjust the percentages for your production meter accuracy and possibly your customer meter accuracy.

6. How can I review an earlier water loss audit?

After you access the name of your utility in database you can select the year that you want to review in the drop down box at the top of the page and then select view.

7. Is it possible to use the water loss worksheet for a non-reporting year?

We encourage you to do so. After you access the name of your utility in database you can select the year that you want to complete in the drop down box at the top of the page and then select fill out.